Get a refund or compensation Transport for West Midlands

If they can only walk between 27 and 64 metres without severe discomfort then it is likely that they will qualify for the higher rate. If they can only walk up to 27 metres without severe discomfort then they will qualify for the higher rate. It has been accepted that discomfort is subjective and that some people have higher pain thresholds than others. If their only way of getting about is to swing through crutches then they will be considered unable to walk.

Get an older person’s travel pass

It does not matter what type of ticket you bought. If your train is delayed, you might be able to get a refund. Check your Swift Card number before asking for a refund.

Replace a lost or stolen ticket or pass

If you’re eligible, you can get free off-peak bus, train and tram travel in the West Midlands. You’ll need to pay an adult fare if you’re 16 or over unless you qualify for one of these discounts, or passes. Children under the age of 5 can travel for free. If your pass has been stolen, report it to the police. If you’ve lost a rail-only season ticket, visit the station you bought it from.

(ii) they are virtually unable to walk, or they will need to show that, as a result of a physical disability, they are unable to walk very far without experiencing severe discomfort. Category D – has a disability, or has suffered an injury, which has a substantial and long term adverse effect on ability to walk. A person can be registered as sight impaired (partially sighted) if they have a full field of vision but can only read the top letter of the eye test chart at a distance of 6 metres or less (with glasses, if worn). In general terms a person can be registered as severely sight impaired (blind) if they cannot see (with glasses, if worn) the top letter of the eye test chart (used by doctors and opticians) at a distance of 3 metres or less. The register is held by the social services or social work department, or by a local voluntary agency, and is confidential.

You can ask a friend or family member to help you apply. If you don’t have access to a computer, you can visit your local library to use one. If you’re not eligible for Workwise, you may be able to save money through another discount or free travel scheme.

If, for people with any of the disabilities (2) – (4) listed above, the local authority can be confident that a licence would be refused it should therefore be able to issue the travel pass automatically. We can replace paper travel passes and season tickets. You can get a West Midlands disabled person’s travel pass if you live in the West Midlands. The register is open to people who have varying degrees of hearing loss, so in checking the register a local authority is advised to check that the applicant is profoundly or severely deaf before issuing a national concession bus pass. The Department advises that concessionary travel passes should be issued to people whose sight is so impaired that they would be able to register as severely sight impaired (blind) or sight impaired (partially sighted). You can get a West Midlands older person’s travel pass if you live in the West Midlands.

• Transport for West Midlands, part of the West Midlands Combined Authority ensures that all personal data is held in accordance with the Data Protection Act 2018, for more information please see our privacy policy.
• We’ll guide you and let you know what you need to provide for your disability.
• The register is held by the social services or social work department, or by a local voluntary agency, and is confidential.

You can renew your older person’s pass if your current card is due to expire and you’ve received a letter or email from us. If you do not live in the West Midlands, contact your local authority to apply. If you’re disabled, you might be able to get a free bus pass for travel anywhere in England. Failure to attend for a given appointment or to promptly pay a Reassessment Fee may lead to an application for a concessionary travel pass being delayed or declined. Where there is doubt about whether someone would be refused a driving licence, the local authority is strongly advised to seek independent medical advice. It is not a condition of entitlement under this category that the disabled person should apply for and be refused a driving licence (which would be unduly burdensome for everyone involved).

Some evidence is categorised as ‘permanent’, and this will usually not require any subsequent review. In the West Midlands Combined Authority area passes are also valid on all trains and Metro. The courts have held that a person is properly resident in a place where their stay has a considerable degree of permanence to it.

Direct Debit is an easy way to buy tickets. Depending on gambling sites not on GamStop your disability, your pass might be automatically renewed. You’ll need to upload copies of evidence that supports your disability. You’ll need to include proof of your disability when you apply. Use our ticket finder to find pre-9.30 add-on tickets. Any person with a cardiac, locomotor, renal or neurological disorder might qualify.